Once your order is submitted, it is final, and we do not allow changes or cancellations.
RETURNS & EXCHANGES
Due to the nature of our natural products, they can't be restocked or resold when returned. For these hygiene & sanitation reasons, we do not accept returns or exchanges.
HOWEVER, if you are unhappy for any reason (other than melted / frozen items, or shipping damage/theft which is listed below with more information), please let us know, & we will work with you. We want our customers to have a positive experience, & we're grateful for positive reviews!
We work hard to ship orders within 1-3 business days, whenever possible, however, we do not have control over transit time, once an order leaves our facility. Some made-to-order / custom products may take longer.
PLEASE NOTE: Because we are not responsible for shipping issues like damage, loss, or theft, we HIGHLY recommend that you purchase "Guide Shipping Protection"... This service ensures, that if your product is lost, damaged, or stolen during shipping, it will be replaced.
If you choose NOT to purchase Guide Shipping Protection, you will need to contact your shipping service (USPS, etc.) to ask them about possible compensation options they may offer.
Products are in pristine condition & packaged securely, when they leave our facility, so (aside from melting or freezing from extreme temperatures) any damage or loss that occurs would be due to shipping companies, not us.
While our products are not "certified" organic, we do purchase our ingredients from a variety of certified organic, non-GMO, sustainable, & humane suppliers locally, & from around the world. We also purchase from small, family owned companies, whenever possible.
In 2020 we transitioned to glass jars for most of our products. Glass jars are healthier, and they can refilled or re-purposed & re-used for many other purposes, which we highly encourage you to do! If & when we do use plastic packaging, we work hard to find ones that are food grade & recycled.
WHAT ABOUT MELTING?
If the season is hot when you order, consider putting product in the refrigerator or freezer for a few minutes before opening. Some items (toothpaste, deodorant, body butter, etc.), may need to be stirred back up before using.
If your product deflates, it will look as if there is less in the container, but there's not. Deflation happens when it melts, because we whip some of our products, which creates tiny air bubbles that give volume & make it soft & fluffy.
If the season is cold when you order, let your product sit in a warmer room to soften up a bit, before using. Don't let it get too warm though. You don't want it to melt. Optimal indoor temperature for most of our products us 68-75 degrees.
DO YOUR PRODUCTS HEAL?
While many of our clients have reported improved conditions in their skin, hair, etc., after using our products - due to FDA regulations, we make NO claims of this being due to the use of our products.
Often times when people switch from toxic chemically laden products to pure, earth-based non-toxic products, health automatically improves.
While we are aware that the ingredients we use have been historically, scientifically, and experientially deemed as possessing healthful qualities & benefits, we make no such health claims about our products.
They are for cosmetic use only & may result in "appearances" of change or improvement, but we do not claim actual structural change or healing.
ARE YOUR PRODUCTS SAFE?
Our products are made with healthy, non-toxic ingredients. However, we are not responsible for adverse reactions someone may experience. Ingredients are all listed on the website, as well as on product labels/packaging/inserts. Please check each time you order, as we continually work to improve our formulations & occasionally make small changes.
If you are sensitive to any ingredients listed, or if you are pregnant, nursing, or have any medical conditions, please talk with your health care provider before purchasing.
The statements made regarding our products & services have not been evaluated by the Food & Drug Administration (FDA). The efficacy of our products & services have not been confirmed by FDA-approved research & are not intended to diagnose, treat, cure, or prevent any disease. Any & all information presented by The Healing Place, LLC (Missouri Homestead Co.) is not meant as a substitute for, or alternative to information from licensed healthcare providers.
It is our legal position that any benefits you feel you may have received by using our products, are PURELY coincidental. Your health & well-being are your responsibility. Please consult your healthcare professional before using any of our products or services. Because our products are not tested & recognized by the FDA as "drugs", this disclaimer is required.